FAQ
This is a short list of our most frequently asked questions. For more information, or if you need support, our Customer Service team are always happy to help.
For all other inquiries please contact us on [+44] (0) 1788 537535
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This can vary as its dependant on the product but in general it is based on the smallest available pack size. For more information contact our Customer Service.
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We can on some occasions, provide samples for customers, but this would need to be assessed at the time, due to the nature of the products that we supply.
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Unfortunately, A-Gas EM cannot offer further discounts on these products as we have already given our best price for these volumes. We ourselves are subject to price rises and cannot achieve discounts from our Suppliers without buying in large volumes, but by doing so, we would risk our ability to offer products with a long shelf life. We aim to provide our customers with products that have a long shelf life and offer good service, which we hope is reflected in the price.
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We do not sell to individuals for personal use. If there is an interest in setting up an account to purchase items, please contact Customer Services.
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All enquires go through Customer service.
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The delivery charge can vary as it is dependant on weight, destination and how hazardous the product is.
For all other inquiries please contact us on +44 1788 537535
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Yes. A-Gas EM are credited with ISO9001:2015 Quality Standard, ISO 14001:2015 Environmental Standard and ISO 45001:2018 Health and Safety Accreditation. For more on this Visit our Quality Page.
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This depends on the area of expertise required. Please use the following guide
Semiconductor enquiries
Chris.Pugh@agas.com
Dave.Shaw@agas.com
PCB enquiries
Mark.Nicholls@agas.com
John.Homer@agas.com
Steve.Hirst@agas.com
Metal Finishing enquiries
Mark.Nicholls@agas.com
Graham.Woodward@agas.com
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Gold Potassium Cyanide (68.3%) effectively means for every 100 grams of GPC you buy you get 68.3 grams of gold.
A-Gas EM sells pots containing 147 grams of GPC which means you actually get 100grams of gold in the pot.
Pots containing 50 and 25 grams of gold are also available.
Remittances should be emailed to finance.em@agas.com
Purchase orders, delivery note requests and invoice queries should go to customerservice.em@agas.com
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Remittances should be emailed to finance.em@agas.com
Purchase orders, delivery note requests and invoice queries should go to customerservice.em@agas.com